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GENERAL CONTRACTUAL CONDITIONS
I. General provisions
The present General Terms and Conditions (hereinafter referred to as "GTC") shall enter into force on 30.04.2024, which apply to the terms and conditions of using the e-commerce service provided through the www.metalprints.hu webshop (hereinafter referred to as "Webshop") operated by SamCoGroup Limited Liability Company. The content of the sales contract between SamCoGroup Korlátolt Felelősségű Társaság as the seller (hereinafter referred to as the "Service Provider") and the buyer as the purchaser (hereinafter referred to as the "Buyer") is governed by these GTC, in addition to the provisions of the applicable legislation. Accordingly, the present GTC contain the rights and obligations of the Buyer and the Service Provider, the conditions of the conclusion of the contract, the time limits for performance, the terms of delivery and payment, and the conditions for exercising the right of withdrawal.
The language of the contracts covered by these GTC is Hungarian.
Contracts covered by these GTC are not written contracts and are not registered by the Seller.
Please review the Terms and Conditions of Online Shopping and only use our services if you agree to all of its terms and conditions and consider yourself bound by them.
The Service Provider reserves the right to amend or supplement these GTC. The amendments or additions will be made available on the website www.metalprints.hu and will become effective upon publication. Any modification of these GTC shall not apply to orders placed before such modification or addition takes effect, unless otherwise provided by law.
II. Service provider details, contact details
URL of the Webshop: www.metalprints.hu
Data of the operator of the Webshop (hereinafter referred to as the "Service Provider"):
Company name: SamCoGroup Korlátolt Felelősségű Társaság
Address of the head office: 1119 Budapest, Andor utca 21/C Fsz. Door 1
Company registration number: 01-09-417292
Statistical number sign: 32308118-1089-113-01.
Tax number: 32308118-2-43
Bank account number: 10400872-50527083-80871006
Register of companies: Court of Justice of the Capital City Court
Customer service contact details:
Phone: /
E-mail: info@metalprints.hu
Monday-Friday: 0-24h
III. Data on the service provider of the repository
Name: Hostinger International Ltd.
Seat: 61 Lordou Vironos Street, Larnaca 6023, Cyprus
Company registration number: HE301365
Email: compliance@hostinger.com
IV. Concepts
Goods: products offered on the Website, prefabricated or created to order, for sale on the Website.
Parties: the Seller (Service Provider) and the Buyer together
Consumer: a natural person acting for purposes other than his/her own occupation and economic activity, who buys, orders, receives, uses, makes use of or is the addressee of a commercial communication or offer in relation to goods. For the purposes of the rules on conciliation bodies - with the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC - a consumer is, in addition to the above, a natural person who, acting for purposes outside his/her independent occupation and economic activity, is a civil organisation, a religious person, a condominium, a housing association, a civil law body, a natural person who buys, orders, receives, uses, makes use of or is the addressee of commercial communications or offers relating to goods. For the purpose of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 concerning action against unjustified territorial restrictions based on the nationality, residence or domicile of the buyer and other forms of discrimination based on content and other grounds of discrimination in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC ('Regulation (EU) 2018/302'), a consumer is, in addition to the above, an undertaking which is a buyer within the meaning of Regulation (EU) 2018/302
Consumer contract: a contract where one of the parties is a consumer
Website: this website, which is used to conclude the contract
Contract: Contract of sale between the Seller (service provider) and the Buyer through the use of the Website and electronic mail.
Distance contract: a consumer contract concluded without the simultaneous physical presence of the parties in the context of a distance sales system organised for the supply of the goods or services covered by the contract, where the parties use a means of distance communication only to conclude the contract
Business: a person acting in the course of his or her profession, self-employment or business
Buyer / You: the person who enters into a contract to make a purchase offer through the Website
Standstill: for contracts concluded between a consumer and a business (hereafter: consumer contract), the Civil Code,
- a guarantee for the performance of the contract which the undertaking voluntarily assumes for the proper performance of the contract, in addition to its statutory obligation or in the absence thereof, and
- the statutory mandatory guarantee
Purchase Price: the consideration payable for the Goods and the provision of digital content.
V. Acceptance of the general terms and conditions
By placing an order, the consumer placing the order or the Customer who is not a consumer declares that he/she has read and expressly accepts the provisions of these GTC and the Privacy Policy. Only persons over the age of 18 may place an order in the Webshop. The Terms and Conditions and the Privacy Policy can be accessed and downloaded by clicking on the link here.
VI. The purchase and order process
Registration in the Webshop is not required to make a purchase. Registered users and unregistered visitors to the Webshop can browse and buy products in almost the same way. In each case, the basic information needed to make a purchasing decision and informative photos of the products are displayed next to each product available.
In addition to the prefabricated products displayed in the Webshop, the Customer has the option to have his/her own uploaded image of the product personalised by the Service Provider. In case of such a request, the Customer will have the possibility to upload a JPG, PNG, PDF image of the size of the pixel according to the information provided, from which the Service Provider will produce the product to be ordered. The Service Provider will send an automatic e-mail to the Customer informing him of the success of the upload and will start the production of the Product. If the upload is incorrect or inappropriate, the Service Provider will notify the Customer within 5 working days to replace the incorrectly or inappropriately uploaded file at the specified point. If Customer fails to do so, the contract shall be terminated.
If the Customer wishes to purchase a product, he/she can place it in a virtual shopping cart by pressing the "ADD TO CART" button. Any number of products can be placed in the basket, which does not in itself result in an order for the product. The contents of the basket can be viewed by clicking on the "basket" icon in the top right-hand corner of the menu bar, where Customers can check their order, which they can also modify or correct until the order is finalised. The shopping cart will automatically calculate and display the total amount of the order with VAT (delivery charges not included).
The ordering process can be continued by clicking on the "GO TO CHECKOUT" button, where Buyers will be asked to provide their details, including the personal data required to complete the order. Please note that if the Buyer does not provide the required information (name, phone number, address, email address) and does not transfer the amount of the product to the Supplier as indicated in point X, he/she will not be able to place an order in the Webshop.
The Customer can select the payment and delivery method, and can also provide additional information in the comment window, in particular information related to delivery (e.g. who to call, what phone number the courier should call, when the Customer can pick up the ordered product, etc.). After selecting the desired delivery method, the total amount payable will be increased by the amount of the delivery fee. The data can be modified at any time until the order is finalised and submitted, and any data entry errors can be corrected by clicking on the appropriate field.
You can access, download and print the Terms and Conditions and Privacy Policy by clicking on the links above the "SUBMIT PURCHASE" button. After selecting the delivery and payment method, and after accepting the Terms and Conditions and the Privacy Policy, the order can be finalised by clicking on the "SUBMIT PURCHASE" button. By clicking on the "CONCLUDE PURCHASE" button, the Customer's declaration - his/her offer to purchase the selected product - shall be deemed to have been made electronically and definitively and to constitute a binding legal declaration for the Customer (subject to the general right of withdrawal of the Customer as a consumer under the GTC and the law).
VII. Formation of the contract of sale
Orders are processed in two stages. After the order has been placed, the Webshop first confirms the receipt of the order by sending an automatic message via e-mail, which only records the fact that the Customer's order has been received by the Service Provider via the Webshop, but this confirmation does not constitute acceptance of the offer. If the Customer notices that the automatic confirmation e-mail notification contains incorrect Customer data (e.g. name, address, telephone number, etc.), the Customer shall immediately notify the Webshop of this fact by e-mail, together with the correct data. If the Customer does not receive the automatic confirmation e-mail within 24 hours of placing the order, please contact the Webshop, as it is possible that your order has not been received for technical reasons.
The contract of sale between the Service Provider and the Customer is concluded upon receipt by the Customer of the final delivery confirmation sent by the Service Provider by e-mail within 5 working days after the order has been processed (when the delivery confirmation e-mail becomes available in the Customer's mail system), which constitutes an individual contract and entails payment obligations. If the production of the ordered product cannot be completed due to the Customer's fault, the Service Provider shall draw the Customer's attention to the need to remedy this shortcoming. The final delivery confirmation shall indicate when the ordered product is expected to arrive at the Service Provider's warehouse or when it will be delivered to the Customer. To facilitate subsequent complaint handling and communication, we recommend that you save the final delivery confirmation.
The Customer's order placed by clicking on the "SUBMIT PURCHASE" button is a legal declaration clearly expressing the intention to conclude a sales contract for the ordered product and covering the essential issues, and the Customer remains bound by this declaration for 15 days from the date of placing the order. The Service Provider will endeavour to process the order and provide a delivery confirmation indicating acceptance of the offer as soon as possible, but draws the attention of Buyers to the fact that in exceptional cases (e.g. temporary stock shortages), confirmation may require longer. The Service Provider is not obliged to enter into a contract in respect of the order placed by the Customer, and is entitled to withhold or refuse to confirm the order, e.g. in the case of stock shortages.
If the Customer is a consumer and the acceptance of his/her order - i.e. the confirmation of the order by electronic means - is not received by the Customer within 5 working days after the order has been sent (it is not available at the given email address), the Customer who is a consumer is exempted from the obligation to make an offer or the contractual obligation (exemption from the obligation to make an offer). Irrespective of the time of viewing by the Customer, the confirmation of the content of the order to the e-mail address provided by the Customer shall also constitute the individual contract if the confirmation e-mail message is sent by the Service Provider to the e-mail address provided by the Customer during the ordering process on the last day of the offer obligation.
By concluding the contract of sale, the Service Provider undertakes to transfer the products sold to a third party as a carrier and to allow the Customer to obtain ownership of the products. The Customer becomes the owner of the goods upon delivery. The Supplier shall be obliged to deliver the products, including the documents relating to them, to the Customer. The Products shall be deemed to have been delivered to the Customer at the time of delivery.
VIII. Prices
The prices published in the Webshop are gross prices plus VAT and are expressed in HUF. The prices do not include the charges of the external carrier, the delivery charges will appear in the shopping cart before the order is finalised and dispatched, depending on the delivery method chosen.
The Service Provider reserves the right to unilaterally change the purchase price of the products in the Webshop - simultaneously with the display of the change on the website - with the understanding that after the Customer has sent the order (by pressing the "SUBMIT PURCHASE" button), the Service Provider may not change the purchase price of the ordered product to the detriment of the Customer. In the case of a clearly incorrectly indicated price, the Service Provider shall offer the possibility of purchasing the product at the real price, in the possession of which information the Customer may decide whether to order the product at the real price or to cancel the order without any adverse legal consequences. A price that is obviously incorrectly indicated is in particular: a price of 0 Ft, a price reduced by a discount but incorrectly indicating the discount (e.g.: in the case of a price of 10000 Ft, a price of 5000 Ft offered for a price of 20 % with a discount of 20 %).
The Service Provider and the Customer shall not suffer any disadvantage due to system errors and order modifications resulting from the use of electronic means, and the Parties shall not be subject to any additional obligations arising from such. The Service Provider or the Customer shall be entitled to cancel, modify or cancel any incorrect or erroneous orders due to the aforementioned reasons.
IX. Delivery
The Customer shall provide in the order the contact details necessary for the delivery of the goods, i.e. full name, telephone number, address of the place of delivery of the goods, e-mail address and billing details.
During the checkout process, the customer can choose from the following suppliers:
- Hungarian Post Logistics
- Foxpost
- Packet
- GLS
During the checkout process, the customer can choose which carrier's delivery method they prefer.
The freight forwarders used by the Supplier will act as data controllers in that they will process the Customer's billing data in order to deliver the ordered Goods to him/her as selected by him/her.
. The Customer will be notified of the arrival of the package by e-mail and/or SMS. The goods ordered can then be collected at the selected parcel point by means of a delivery note with the code provided by the carrier and a personal signature.
Upon receipt of the Goods, the Customer must check the integrity of the package. In the event of a damaged package, the Buyer must have a report drawn up with the carrier of his choice. The Goods may be accepted during the acceptance period provided by the Supplier. If the Customer does not take delivery of the Goods within the time limit, the Supplier shall return the Goods to the Sender.
It is the responsibility of the Customer to ensure that the confirmation of the order is communicated only to the person named in the order.
The delivery of the Goods is subject to the general terms and conditions of the suppliers cooperating with the Supplier.
- Hungarian Post Logistics: https://www.posta.hu/ugyfelszolgalat/aszf
- Foxpost: https://foxpost.hu/altalanos-szerzodesi-feltetelek
- Packetta: https://www.packeta.hu/dokumentumok-partnereknek
- GLS: https://gls-group.com/HU/hu/altalanos-uzleti-feltetelek/
By concluding the contract of sale, the Service Provider undertakes to deliver the Goods to the freight forwarder, who will enable the Customer to obtain ownership of the Goods at the designated collection point or by means of home delivery. The Customer becomes the owner of the Goods upon receipt of the Goods. The Service Provider is obliged to hand over the Goods, including the documents relating to them, to the Customer. The Goods shall be deemed to have been delivered to the Customer at the time of delivery.
X. Payment
The Customer is under no obligation to make any advance payment for products purchased in the Webshop. Pursuant to Section 166 (2) of the VAT Act, the Service Provider shall issue an invoice for purchases made in the Webshop, which shall be delivered electronically to the e-mail address provided by the Customer. By delivering the product, the Service Provider acknowledges that the purchase price has been paid in full by the Customer and that the Customer has no further payment obligations.
The Customer accepts that his/her order in the Webshop is considered as placed only if the price of the ordered product has been credited to the Service Provider's bank account. The Service Provider will inform the Customer of this crediting by email to the email address provided by the Customer.
In the Webshop, Buyers can choose from the following payment options:
- Payment by credit card
- Pay with Apple Pay
- Pay with Google Pay
Payment by credit card
The Customer can pay immediately during the order process by providing his/her credit card details. When the order is finalised, the Customer's credit card will be debited with the amount actually invoiced, after any discounts have been deducted.
Pay with Apple Pay
The Customer can also pay the purchase price of the product directly through an Apple account. When the order is placed, the Web Store will redirect the customer to Apple Pay to allow payment of the order value. As soon as the Service Provider is notified of the authorisation, the Customer will be contacted and the delivery will begin
Pay with Google Pay
The Customer can also pay the purchase price of the product directly through Google Accounts. When the order is placed, the Webshop will redirect to Google Pay to allow payment of the order value. As soon as the Supplier is notified of the authorisation, the Customer will be contacted and the delivery will begin
XI. Registration
The Customer is entitled, but not obliged, to register an account on the Webshop in order to use certain additional services. The Customer is required to provide the following information to register, in order for the Service Provider to be able to complete the registration process and to access the account in the future:
- E-mail address
- Password
- Name and surname
- Phone number
There is no option to register with a Google Account or other social media platform account on our online store.
The legal basis for the collection and use of data is the performance of a contract (compliance with these General Terms and Conditions) to which the Customer is a party or to take steps at the Customer's request before entering into a contract (GTC) (Article 6(1)(b) GDPR. The period of time for processing this personal data is set out in the Privacy Notice.
How to register: the customer, after following the instructions on the website, will receive a web access point to the e-mail address he/she has provided. This access point will also be used to set your password. If you have successfully registered on the site, you will also receive a notification to the e-mail address you have provided.
Additional services for a registered account:Customers registered on the Webshop are entitled to follow the delivery of the goods they have ordered even before they are delivered to the courier service. This tracking will take the form of automatic notifications sent by the Supplier by e-mail.
The Customer has the right to change the e-mail address or password associated with the account registered by him/her at any time or to delete the account registered by him/her.
XII. Right of withdrawal of a Customer who is a Consumer
In accordance with Government Decree 45/2014 (26.II.), the Customer who is a consumer has the right to withdraw from the contract without giving any reason within 14 days of the receipt of the products before or after the receipt of the products or, in the case of the purchase of several products or products consisting of several items, within 14 days of the receipt of the last product or item. The Customer is also entitled to withdraw his offer to conclude the contract. The Customer may notify his/her intention to withdraw by electronic mail, by e-mail to info@metalprints.hu to the following address. The consumer may exercise his right of withdrawal by means of the model withdrawal form annexed to these GTC or by means of an express declaration to that effect.
Pursuant to Article 29 (1) of Government Decree 45/2014 (26.II.), the Customer may not exercise the right of withdrawal, in the case of Goods which are not prefabricatedwhich has been produced on the instructions or at the express request of the consumer, or in the case of Goods which have been clearly personalised, i.e. in relation to goods which are made to Customer's individual order, Customer cannot live your right of withdrawal.
If the Consumer decides to withdraw from the purchase contract within the 14-day period indicated, he/she only needs to notify the Service Provider of his/her intention to withdraw using one of the contact details indicated above. By giving notice within the time limit, the withdrawal is lawful and valid even if the consumer has made a unilateral legal declaration. The right of withdrawal shall be deemed to have been exercised in due time if the Consumer, being a consumer, sends his declaration within the time limit.
As a legal consequence of the withdrawal, the Service Provider shall, no later than the date on which it becomes aware of the withdrawal. 14 days refund the total amount paid by the consumer as consideration, including the costs incurred in connection with the performance of the service, such as delivery charges. Please note that this provision does not apply to additional costs caused by the choice of a mode of transport other than the least costly usual mode of transport. In the event of cancellation, the Supplier shall reimburse the Customer the amount due to the Customer in the same way as the payment method used by the Customer. Subject to the express consent of the Customer, the Service Provider may use a different method of payment for the refund, but the Customer shall not be charged any additional fees as a result. The Service Provider shall not be liable for any delay due to the Customer's incorrect and/or inaccurate bank account number or postal address. If the Customer expressly chooses a mode of transport other than the least costly usual mode of transport (delivery of the product to the home), the Service Provider shall not be obliged to reimburse any additional costs arising from this. In such a case, the Service Provider's obligation to reimburse is limited to the amount of the indicated standard delivery charges.
Obligations of the consumer in the event of withdrawal
If the Customer withdraws from the contract, he/she must return the delivered product immediately, but no later than 14 days from the date of withdrawal, or hand it over to the Service Provider or to a person authorised by the Service Provider to receive the delivered product. The return shall be deemed to have been effected in time if the consumer returns the goods before the expiry of the time limit.
The Buyer shall be liable for depreciation resulting from use beyond the use necessary to establish the nature, characteristics and functioning of the product. In such a case, the Supplier reserves the right to unilaterally set off his claim for compensation for the depreciation of the product against the consumer's claim for reimbursement of the purchase price.
In the event of withdrawal, the Customer shall bear the direct cost of returning the product in accordance with Article 24 (2) of Government Decree 45/2014 (26.II.).
The right of withdrawal of the Customer, who is a consumer, is info@metalprints.hu for further information.
XIII. Warranty, product liability and guarantee
Pursuant to Government Decree 151/2003 (IX.22.), the Service Provider is subject to a mandatory warranty obligation for new consumer durables listed in the Decree (mandatory warranty). The Service Provider provides a 24-month voluntary warranty for products purchased under a consumer contract, except where the Service Provider provides a different voluntary warranty obligation - for certain products even for a longer period - under the terms of the information materials published by the Service Provider, in which case the duration of the voluntary warranty may not be shorter than the mandatory warranty period specified in the Decree.
In the case of the products listed in Government Decree 151/2003 (IX.22) with a sales price of HUF 10,000 but not exceeding HUF 100,000, the warranty period is 1 year, in the case of products with a sales price exceeding HUF 100,000 but not exceeding HUF 250,000, the warranty period is 2 years, and in the case of products with a sales price exceeding HUF 250,000, the mandatory warranty period is 3 years, in which case the longer mandatory warranty period applies. The Service Provider's voluntary warranty obligation may exceed the mandatory period set out in the Regulation, which it shall provide information on the data sheet of each product.
The warranty period starts on the day of receipt of the product by the Customer, who is a consumer, or on the day the product is installed. If the Consumer Buyer does not put the product into service within 6 months of delivery, the warranty period shall start on the date of delivery of the product.
The warranty does not affect the statutory warranty and other rights of the Customer, who is a consumer.
XIV. Complaints handling procedures
If, after unpacking the product, you notice a manufacturing defect or damage during shipment, please take a photo of the damage and send it to us by e-mail at info@metalprints.hu by email and we will try to resolve the problem as soon as possible. We will contact you in writing as soon as possible, but within 5 days at the latest, to explain your options - it is important to us to meet the expectations of all our customers.
If the Customer does not agree with the handling of the complaint, the parties will record a record of the complaint, which will include:
- the name and address of the Customer,
- where, when and how the complaint was lodged,
- a detailed description of the Customer's complaint, a list of the documents, records and other evidence presented by the Customer,
- a statement by the Service Provider of its position on the Customer's complaint, if an immediate investigation of the complaint is possible,
- the signature of the person who took the report and, except in the case of a verbal complaint made by telephone or other electronic communication service, the signature of the Customer,
- the place and time of recording of the minutes,
- in the case of an oral complaint made by telephone or other electronic communication service, the unique identification number of the complaint.
If the way of resolving the complaint differs from the Customer's request, the reasons for this must be stated in the minutes. A copy of the record shall be given to the Customer. If the Service Provider is unable to state whether the Customer's claim can be met at the time of notification, it must notify the Customer of its position within three working days at the latest.
If the complaint is rejected, the Service Provider shall inform the Customer in writing of the authority or conciliation body to which the complaint may be submitted, depending on its nature. The information shall also include the headquarters, telephone and Internet contact details and postal address of the competent authority or conciliation body in the place where the consumer resides or is staying. The information should also include whether the business will use the conciliation body to resolve the consumer dispute. If any consumer dispute between the Service Provider and the Customer is not resolved during the negotiations, the following enforcement options are open to the consumer:
XV. Procedure before the Conciliation Body:
If the complaint handling under point XIV is unsuccessful, the Customer has the right to apply to the competent conciliation body of his/her place of residence or domicile or to the conciliation body indicated in the application. In order to initiate the conciliation procedure, the Customer must attempt to resolve the dispute directly with the business concerned.
The conciliation body is competent for the out-of-court settlement of consumer disputes between the Service Provider and the Customer. The purpose of the conciliation body's procedure is to settle disputes between the Customer and the Service Provider by agreement between the parties. If no agreement is reached, the conciliation body shall settle the matter by means of a decision, which shall take into account the need to ensure the rapid, effective and simple enforcement of consumer rights.
Unless the Customer requests a personal hearing, the conciliation panel shall hold the hearing online, without personal presence, by means of an electronic device that simultaneously transmits sound and images (hereinafter referred to as "online hearing").
The Service Provider is obliged to cooperate in the conciliation procedure, in this context the Service Provider is obliged to send its reply to the conciliation body within the time limit upon the request of the conciliation body, with the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the Service Provider is obliged to ensure the participation of a person authorised to reach a settlement in the hearing.
In the absence of an agreement, the conciliation body shall issue a decision which shall have the same effect as a court decision and may be accompanied by an enforcement order in the event of default, in the event that:
- the application is well-founded and the undertaking has acknowledged the decision of the conciliation body as binding on it in its declaration of submission pursuant to Section 36/C of the Consumer Protection Act 1997, at the commencement of the proceedings or in a statement made no later than the date of the decision, or
- the business has not made a declaration of submission, but the application is well-founded and the consumer's claim to be enforced does not exceed HUF 200,000, i.e. two hundred thousand forints, either in the application or at the time of the decision to impose an obligation.
In addition to the above cases, the conciliation panel will make a recommendation in the absence of agreement if the request is justified but the undertaking has stated at the start of the procedure that it does not recognise the decision of the council as binding, or if it has not stated that it recognises the council's decision at all
If you have a complaint, you can refer it to the following conciliation body:
Name of the Conciliation Body | Contact details of the Conciliation Body | Conciliation Board seat | Area of jurisdiction |
Budapest Conciliation Board | Budapest Website address: https://bekeltet.bkik.hu/ | Budapest | Budapest |
Baranyai Vármegyei Arbitration Board | Pécs | Pécs | Baranya county |
Somogy county | |||
Tolna county | |||
Borsod-Abaúj-Zemplém County Conciliation Board | Miskolc | Miskolc | Borsod-Abaúj-Zemplém county |
Heves county | |||
Nógrád county | |||
Csongrád-Csanád County Conciliation Board | Szeged | Szeged | Békés county |
Bács-Kiskun county | |||
Csongrád-Csanád county | |||
Fejér County Conciliation Board | Székesfehérvár | Székesfehérvár | Fejér county |
Komárom-Esztergom county | |||
Veszprém county | |||
Győr-Moson-Sopron County Conciliation Board | Győr | Győr | Győr-Moson-Sopron county |
County of Vas | |||
Zala county | |||
Hajdú-Bihar County Arbitration Board | Debrecen | Debrecen | Jász-Nagykun-Szolnok county |
Hajdú-Bihar county | |||
Szabolcs-Szatmár-Bereg county | |||
Pest County Conciliation Board | Budapest | Budapest | Pest county |
In the case of cross-border consumer disputes related to online sales or online service contracts, only the conciliation body attached to the Budapest Chamber of Commerce and Industry is competent to handle the procedure.
XVI. Consumer protection procedure
In the event of a consumer complaint, the Customer, who is a consumer, may contact the following bodies:
Government Office of the Capital Budapest
Consumer Protection Department
Title: 1051 Budapest, Sas u. 19. III. em.
Telephone: +36 1 450 2598
E-mail address: fogyved_kmf_budapest@bfkh.gov.hu
Pest County Government Office
Consumer Protection Department
Title: 1088. Budapest, József krt. 6.
Telephone: +36 1 459 4843
E-mail address: fogyved@pest.gov.hu
Further contact details and more information: https://fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_hatosag
The Customer may also submit a complaint to the authorities listed here, as well as to the National Media and Infocommunications Authority (www.nmhh.hu).
Consumer disputes arising from orders placed online between the Service Provider and the Consumer may be settled out of court. The Arbitration Boards are competent for such out-of-court dispute resolution. The Service Provider shall have a duty of cooperation in the proceedings before the conciliation body.
If the Customer is a Consumer, he/she has the right to apply to the conciliation body of his/her place of residence or domicile. For more information on conciliation bodies and their contact details, please visit: https://bekeltetes.hu
The Conciliation Body competent for the place of establishment of the Service Provider:
Budapest Conciliation Board run by the Budapest Chamber of Commerce and Industry
Title: 1016 Budapest, Krisztina krt. 99. I. floor. 111.
Mailing address: 1253 Budapest, Pf.: 10
E-mail: bekelteto.testulet@bkik.hu
Telephone: +36 1 488 21 31
web: www.bekeltet.bkik.huA Customer may contact this organisation to resolve any disputes with the Service Provider.
In addition, in accordance with Article 14 of Regulation (EU) No 524/2013, the Customer may also use the EU online dispute resolution platform, which can be accessed at the following link: https://ec.europa.eu/odr
The Service Provider hereby assures the Customer that it will cooperate with this EU dispute resolution platform.
XVII. Exclusion of liability
The Service Provider shall not be liable for any damages arising from the use or operation of this website, or for any of the following, for any reason whatsoever: non-receipt of data sent and/or received over the Internet; malfunctions of the Internet network which prevent the performance of this contract; failure of the receiving equipment or communication lines, loss of any content or data; failure of any software or website; program errors, consequences of extraordinary events or technical failures; including force majeure; and the charges of the customer's Internet service provider.
Furthermore, the Service Provider excludes all liability for all direct, indirect, consequential and any other damages arising in connection with the contract concluded in relation to the order of the products, its performance and all circumstances and the use of the products, except for those for which the exclusion of liability is void under the law.
XVIII. List of relevant legislation
- Act CLV of 1997 on Consumer Protection
- Act CVIII of 2001 on certain aspects of electronic commerce services and information society services
- Act V of 2013 on the Civil Code
- Government Decree No 151/2003 (IX.22.) on the compulsory warranty of consumer durables
- Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses
- 19/2014 (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business
- Act LXXVI of 1999 on Copyright
- REGULATION (EU) No 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified territorial restrictions and other forms of discrimination based on the nationality, residence or domicile of the buyer in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
- REGULATION (EU) No 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation)
- on the detailed rules for contracts between consumers and businesses for the sale of goods, supply of digital content and provision of digital services
- Government Decree 373/2021 (VI. 30.)
XIX.Partner Agreement - MetalPrints.hu
The operator of the Metalprints.hu website is SamCoGroup Ltd. This Metalprints.hu Affiliate Agreement contains the full terms and conditions that apply to an individual or organization's participation in the Affiliate Program. This Agreement is entered into between SamCoGroup Ltd. and you, the applicant. In this Agreement, the term "we" refers to SamCoGroup Ltd and the term "you" refers to the Applicant. The term "Site" means a website on the World Wide Web and, depending on the context, refers either (a) to the Metalprints.com website or another website that SamCoGroup Ltd may designate or (b) to the website that you have provided on your application form to link to our Site.
FOGALMAK
Affiliate Partner Program - a collaboration where a company works with others to advertise or sell its products, and the collaborating partners receive a commission from the sales they generate.
Reference link - a web address that identifies a specific user or resource on online platforms for tracking activities and paying affiliate commission.
Agreement -The commitment of SamCoGroup Ltd. and the Affiliate Partner Program participant to abide by the terms and conditions described below in the course of their cooperation, including the terms and conditions of cooperation and the operation of the commission system in connection with the Affiliate Partner Program.
Reference fee - is part of a commission or reward system that an affiliate receives when he or she successfully recommends a product or service to others, and these recommendations result in sales or other desired actions.
Qualified purchases -a purchase that a customer makes through a product or service offered by an affiliate partner and that meets certain pre-defined conditions or criteria, such as the purchase of a product, payment processing or other activity. This purchase activates the payment of the affiliate partner's commission or reward.
HOW THE PARTNER PROGRAMME WORKS
- Sign up to the Metalprints.hu Affiliate Partner Program, which allows you to generate commissions on purchases made through your Referral Link
- Placement of advertisements: you can place your Referral Link on your website, in your newsletter or emails, and in your shop
- Referrals and Purchases: if a visitor visits Metalprints.hu via your Referral link and makes a purchase, you will receive a commission on the purchase
- System and Statistics: through your registered profile on Metalprints.hu, you can access a password-protected online reporting system that provides detailed statistics on sales made through your Link
- Order Management and Customer Service: metalprints.com takes care of all order processing and customer service
- Sales Tracking and Payments:Metalprints.hu will track your sales and pay you a commission on a monthly basis
WHO CAN PARTICIPATE?
Only companies and private entrepreneurs who are able to issue an official invoice for the amount of the commission received can participate in the Affiliate Partner Program.
TO APPLY FOR THE PROGRAMME
To begin the application process, you must submit a complete Affiliate Program application using the link below. We will evaluate your application and notify you of acceptance or rejection. SamCoGroup Ltd. reserves the right to reject your application for any reason, including, but not limited to, a determination that your site is not eligible for the Affiliate Program. Unsuitable sites include, but are not limited to, those that: (a) contain or link to nudity or pornography, or promote sexually explicit material; (b) promote violence; (c) promote discrimination based on race, sex, religion, national origin, disability, sexual orientation, or age; (d) promote illegal activities; (e) infringe our intellectual property rights or the rights of any third party, or otherwise violate the rights of any third party; (f) in our sole discretion, contain defamatory, fraudulent or harassing material against us or any third party; (g) promote the use of pyramid schemes or similar schemes; (h) contain software downloads that potentially allow the diversion of commissions from other websites; (i) contain the "Metalprints", "Metalprints.hu.", "SamCoGroup Ltd." or other terms, or variations or misspellings thereof, in their domain name; (j) have a clearly defined mission, in part to support religious or politically active causes, as represented on their home page or one of their key pages; or (k) distribute content to third parties.
POST-ADOPTION AGREEMENTS
The following terms and conditions will only take effect if and only if SamCoGroup Ltd. accepts your request. By applying to the Metalprints.hu Affiliate Partner Program, you agree to accept and be bound by these terms and conditions.
- Your Reference link. Accurate tracking, reporting and commission collection is done through an Affiliate Marketing program that gives you access to special "tagged" link formats ("Referral Link"). You use this link(s) every single place you advertise. You must ensure that you use all links correctly. SamCoGroup Ltd. shall not be liable for any damages resulting from the misspelling of these Links or the misuse of these Links, including if such failure may reduce the amounts payable to you under this Agreement.
Any Referral Link that the customer receives will be in the form of a Metalprints.hu logo, text link or product provided by us. The Referral Link comes from the Metalprints.hu servers.
- Order processing. We process product orders that are placed by customers who follow us to our site from your site or other advertisements through our designated Referral Links. We reserve the right to refuse orders that do not meet all requirements as determined by us from time to time. We are responsible for all aspects of order processing and fulfilment. These include the preparation of forms, processing payments, cancellations and refunds, and handling customer service. The Affiliate Marketig program tracks sales made by customers who purchase through your Referral Link on our site and is solely responsible for providing you with reports summarizing this sales activity. The form, content and frequency of the reports may vary at our discretion from time to time. You agree not to disclose the information in these reports without prior written permission from SamCoGroup Ltd.
- Reference fees. We will pay you Referral Fees for products sold through your Referral Link as set out above. In order for a sale of a Product to qualify to receive a Referral Fee, the customer must follow a Referral Link from your site to our site, select and purchase the Product using our online ordering system, pick up the Product at the delivery location, and make full payment to us ("Qualified Purchase"). However, we will not pay any Referral or other fees for any Products purchased by a customer after the customer has re-entered Metalprints.com through a Referral Link from your site, even if the customer has previously followed a Referral Link from your site to Metalprints.com.
- Amount of reference fees. You agree and acknowledge that the amount of the Referral Fees earned under Section 3 will be determined by us and will be disclosed to you in an Agreement upon acceptance of your application. The amount of the Referral Fees will form part of this Agreement. We reserve the right, at our sole discretion, to change the amount of the Referral Fees upon prior notice. Referral Fees may vary on an individual basis.
Referral Fees are calculated as a percentage of the revenue generated from "Qualified Purchases", which are our revenue from Qualified Purchases, excluding revenue and costs associated with shipping, bad debt and advertised promotional discounts.
- Payment of reference fees. We will pay the Referral Fees on a monthly basis. Within 15 days of the end of each calendar month, SamCoGroup Ltd. will send you a notification by email of the Referral Fees earned on gross sales of Products delivered in that accounting month, less any charges referred to in clause 4. You will issue an invoice to SamCoGroup Ltd. for the amount of the Referral Fee payable to you, which we will pay to you within 7 working days. If a product that has generated a Referral Fee is returned by a customer, the corresponding Referral Fee will be deducted from your next monthly payment. If there is no next payment, we will send you an invoice for the Referral Fee for the returned product.
- Regulations and Pricing. Customers who purchase products through this Affiliate Program are considered our customers. Accordingly, all Metalprints.com rules, policies and operating procedures that apply to customer orders, customer service and product sales will apply to these customers. We may change our policies and operating procedures at any time. For example, we will set our own pricing policy for products sold under the Affiliate Partner Program. Product pricing and availability may change from time to time. We make reasonable commercial efforts to present accurate information, but we cannot guarantee the availability or price of any specific product.
- Customer and Sales Information. All right, title and interest in and to any information created or collected in connection with this Agreement is our property, including, but not limited to, (a) any contact information we collect from customers who access Metalprints.com from a Referral Link on your Site, and (b) any information about customer click-through rates or product purchases. You agree not to disclose any Sales Information or Customer Contact Information to any third party without the prior written consent of SamCoGroup Ltd.
- Responsibility for your website. You are solely responsible for the development, operation and maintenance of your Site and all materials displayed on your Site, including, but not limited to: (a) the Referral Links; (b) ensuring that all banners, text links, custom product links and search box ads are up to date with what Metalprints.com offers (c) ensuring that all Referral Links are effective and directly linked to Metalprints.(d) the accuracy and appropriateness of the materials posted on the Site (including, but not limited to, all product-related materials); (e) ensuring that the materials posted on the Site do not infringe or violate the rights of any third party (including, but not limited to, copyright, trademark, privacy or other personal or proprietary rights); (f) to ensure that the materials posted on the Site are not defamatory or infringing and do not violate any provision of this Agreement; and (g) to comply with all applicable national, state, regional and local laws and regulations.
We are not responsible for the matters listed in this section 8. You further indemnify and hold us harmless from and against any and all claims, damages and costs (including, without limitation, attorneys' fees) relating to the development, operation, maintenance and content of your Site or your breach of your obligations under this Agreement.
- You may not use the Metalprints.hu or SamCoGroup Ltd, name, or any variation thereof, in any manner not expressly permitted by this Agreement. In particular, you may not.in emails/newsletters without prior written approval of the placement; You may not use Metalprints.hu and SamCoGroup Ltd.'s name or any variation of it in the subject line of emails/newsletters; You may not use Metalprints.hu and SamCoGroup Ltd. or any variation thereof in hidden text or source code; You may not use the name of Metalprints.hu and SamCoGroup Ltd. or any variation thereof in your domain or subdomain; You may not design your site in such a way as to divert Internet traffic away from Metalprints.hu. SamCoGroup Ltd. reserves the right, in its sole discretion, to suspend your account and/or withhold the Referral Fees if, in its sole discretion, you violate any of the prohibitions or conditions contained herein. This Agreement, together with the following termination provisions, may result in immediate termination of this Agreement for violation of the foregoing prohibitions.
- You may not use in promoting your site or our site: (a) framing technology that frames Metalprints.(b) software that collects information about a user's Internet connection without the user's knowledge; (c) software or activities that violate applicable federal, state or local laws, including, but not limited to, laws that prohibit a person or company from (i) installing spyware on another person's computer, (ii) forcing another person's computer to install spyware, or (iii) using a context-based triggering mechanism, that displays advertising, in whole or in part, or hides paid advertising or other content on an Internet site in a manner that interferes with a user's ability to view the site; or (d) browser-embedded contextual targeting applications or other applications that serve "Ads" to Metalprint.hu's competitor sites or any other site other than your site. "Ads" means (i) pop-up ads and ads that appear in the background, (ii) ads that appear in a browser, and (iii) page content highlighting and redirects to pages that offer similar content, whether such ads are served directly by you or purchased or provided by a third party; (e) any "opt-out downloads". An "opt-out download" is any software, program, script, tool or item that automatically downloads to a user's computer or becomes operational when the user accesses the Internet, unless the user takes affirmative action to prevent the download.
- Term of the Agreement; Termination. The term of this Agreement will begin upon acceptance of your application for the Affiliate Affiliate Program and will end upon termination by either of us. Either you or SamCoGroup Ltd. may terminate this Agreement at any time and for any reason, without cause, by written or electronic notice to the other party. If you fail to generate at least 5 click-throughs or at least one sale per month through the Referral Links, you may be removed from the Program. During the term of this Agreement, you will be entitled to Referral Fees only for sales occurring during that period, and Referral Fees earned through the Termination Date will remain payable only if the associated orders are not cancelled or returned. Your final payment may be withheld for a reasonable period of time to ensure that the correct amount is paid. Upon termination of this Agreement, (a) all licenses signed herein will terminate, (b) you must immediately remove all links or brand features from your site, (c) Sections 5 and 22 will survive such termination. SamCoGroup LLC may retain the Link Fees upon termination if SamCoGroup LLC, in its sole discretion, believes that clear provisions of this Agreement have been violated and such Link Fees were obtained in violation of this Agreement. In addition to the right to terminate this Agreement, SamCoGroup Ltd. shall be entitled to all remedies at law and in equity, including damages for breach of this Agreement, including injunctive relief, punitive damages, and/or reimbursement of fees and other payments paid under the terms of this Agreement.
- Amendment. We reserve the right, at our sole discretion, to change or modify the terms and conditions of this Agreement at any time. Any changes or modifications will be effective upon posting of revisions and notice of such changes on the Site. SamCoGroup Ltd. may provide notice by either of the following methods: (a) posting a change notice or new Agreement on Metalprints.com; (b) changing the date of this Agreement on Metalprints.com; or (c) sending notice of the change or modification via email. Modifications may include, for example, changes to the scope of the available Referral Fees, the schedule of Referral Fees, payment procedures, and Affiliate Affiliate Program rules. IF ANY CHANGES ARE UNACCEPTABLE TO YOU, YOUR ONLY OPTION IS TO TERMINATE THESE AGREEMENTS BY NOTIFYING US AT affiliate@metalprints.hu EMAIL ADDRESS WITHIN 14 DAYS OF THE CHANGES.YOUR CONTINUED PRESENCE IN THE PROGRAM AFTER WE POST A NOTICE OF A CHANGE OR NEW AGREEMENT ON OUR SITE WILL CONSTITUTE A BINDING REPRESENTATION OF ACCEPTANCE OF THE NEW AGREEMENT.
- Relations between the parties. We are each independent contractors and this Agreement does not create any partnership, joint venture, agency, franchise, sales representative or employment relationship between us. You have no authority to make or accept any offer or representation on our behalf. You will not make any representations, whether on your site or elsewhere, that would reasonably contradict this section.
- Liability limitation. We will not be liable for any indirect, special or consequential damages in connection with this Agreement or the Affiliate Affiliate Program, even if we have advised you of the possibility of such damages. Further, our aggregate liability arising out of this Agreement and the Affiliate Affiliate Program shall not exceed the total referral fees paid or payable to you under this Agreement. You must bring any claim against us hereunder within 120 days of the date of the event giving rise to the act or omission.
- Legal Declarations. We make no express or implied warranties or representations regarding any products sold through the Affiliate Affiliate Program or the Affiliate Affiliate Program (including, but not limited to, warranties of merchantability, fitness for a particular purpose, merchantability, non-infringement or any implied warranties arising in the course of a course of performance, course of dealing or usage of trade). In addition, we do not represent that the operation of our Site will be uninterrupted or error-free, and we shall not be liable for the consequences of any interruption or failure or termination of any service, product or this Agreement.
- Independent Investigation. You acknowledge that you have read this Agreement and agree to all the terms and requirements contained herein. You acknowledge that we may at any time request search client disclosures on terms that may differ from those contained in this Agreement or operate websites that are similar to or compete with your website.
- Transfer and Succession. You may not assign this Agreement, by operation of law or otherwise, without our prior written consent. Except for this restriction, this Agreement will be binding upon the parties and their successors and assigns.
- Content of the Agreement. This Agreement constitutes the entire agreement and understanding between us with respect to the subject matter of this Agreement and supersedes all prior or contemporaneous written or oral agreements or representations between us.
- Immediate Corrective Action. You expressly agree that any breach of this Section will cause serious and irreparable harm to SamCoGroup Ltd. and that any remedy at law would be inadequate. Therefore, in the event of a threatened or actual breach of any provision hereof, SamCoGroup Ltd, shall be entitled to an injunction or other judicial remedy in any legal proceeding for any or all threatened or actual breaches of any provision hereof.
- Attorney Fees. In the event that any legal action is brought to interpret or enforce any provision of this Agreement, the prevailing party shall, in addition to any other sums it may receive from the other party, be entitled to receive its reasonable attorneys' fees and costs incurred in such action.
- Notifications. Any notice required or permitted by this Agreement shall be given to the other Party by. affiliate@metalprints.hu should be sent via email. Please wait for our colleagues to respond, which may take up to 3 working days.
- Governing Law, Jurisdiction and Venue. This Agreement shall be governed by the laws of the State of Hungary without regard to its choice of law rules. Any dispute relating to this Agreement shall be submitted only to the courts of the State of Hungary, and you irrevocably consent to the jurisdiction of such courts.
- Resignation. Our failure to enforce strict performance of any provision of this Agreement shall not constitute a waiver of our right to enforce such provision or any other provision of this Agreement at a later date. Failure to enforce a right or remedy of either party shall not be deemed a waiver of that right or remedy.
